As a support coordinator, the quality of a report can make or break a plan review. When you arrange a continence assessment for a client, you need a service that is clinically sound, NDIS-ready and dependable, so you can book with confidence and move on to the rest of your caseload.
This article sets out why support coordinators across Australia choose our nurse-led continence assessments, and what you can expect when you book a qualified continence nurse for a client.
Every continence assessment through continenceassessment.com.au is completed by a tertiary-qualified continence nurse in partnership with Caremmunity. Reports are written for coordinators, plan managers and the NDIS reviewers who read them.
Why support coordinators choose us
A continence assessment for a client is rarely a one-off task. It is part of a wider process involving plan reviews, funding decisions and coordination with other providers. Our service is built around that reality.
What coordinators value most
- Reports written specifically for NDIS plan reviews, in the language reviewers expect.
- Fast clinical turnaround, so you are not left waiting for client documentation.
- Transparent billing that keeps budgeting straightforward across your caseload.
- Direct booking with a qualified continence nurse, without a referral chain.
- A trusted clinical partner you can rely on for consistent, high-quality assessments.
Taken together, these are the practical things that reduce friction across your caseload. A report that is ready to use, delivered on time and billed clearly means fewer follow-ups for you and a smoother process for your client.
Reports written for plan reviews
The most important reason coordinators trust us is the report. We understand that a continence assessment only has value if its findings can be used.
Our reports are structured to support a plan review, connecting the client's functional needs to clear recommendations. They are written in plain language while using the clinical and NDIS terminology that reviewers expect, so you can hand the report to a plan team and it works without explanation.
Every report also passes through a clinical review team before it is returned, so you are getting a document that is accurate, complete and consistent for every client you refer.
Fast, dependable turnaround
Coordinators work to deadlines. Plan reviews do not wait for documentation, so delayed reports become your problem.
We aim to deliver written reports within 10 business days of the appointment. The clinical work happens efficiently without cutting corners, so you receive documentation that is timely and still clinically robust for every continence assessment we deliver.
How a referral works from start to finish
- 1Identify the client need and confirm the funding pathway, including the relevant plan section.
- 2Book the continence assessment online, or call 1300 182 273 to arrange it.
- 3Your client meets the qualified continence nurse in home or via telehealth.
- 4Receive an NDIS-ready report within 10 business days, ready for the plan review.
You can book on behalf of your client through our referral form. We confirm the funding pathway, arrange a qualified continence nurse, and handle the coordination with your client so the practical side of booking stays as simple as possible for you.
Transparent billing across your caseload
Budgeting is easier when costs are clear. Our billing is transparent and itemised, so you always know what a continence assessment includes and can plan across the clients you support.
For clients funded through the NDIS, the assessment can be billed through the relevant plan category. We also support Home Care Package and Support at Home pathways. Contact our team for current pricing and funding guidance.
A clinical partner you can rely on
Beyond any single assessment, coordinators tell us they value having a clinical partner they can rely on across different clients, locations and funding pathways.
We deliver in-home continence assessments across every capital city and telehealth Australia-wide, so the same consistent standard is available whether your client is in Adelaide, a regional town or interstate. Read about our NDIS continence assessments or review the NDIS funding pathways.
Common questions from support coordinators
How quickly do support coordinators receive the report?
Written continence assessment reports are delivered within 10 business days of the appointment, as a PDF to the email address you nominate. For time-sensitive plan reviews, let us know at booking and we will do what we can to prioritise the documentation while keeping clinical quality consistent.
Is the report structured for an NDIS plan review?
Yes. The report is written specifically to support an NDIS plan review, using the clinical and funding terminology that plan reviewers expect. This makes it straightforward to use the assessment as supporting evidence for continence-related assistive technology or capacity building supports.
Can I book on behalf of my client?
Yes. Support coordinators and plan managers regularly book assessments for the clients they support. You can complete the referral form yourself and let us know you are booking on behalf of a participant. Your nurse will always confirm consent with your client before the assessment.
Are the nurses AHPRA registered?
Yes. Every continence assessment is conducted by an AHPRA-registered Registered Nurse with advanced training in bladder and bowel care. Your client receives a clinical assessment from a qualified Continence Nurse Specialist, supported by a clinical review team on the final report.
How does billing work for multiple clients?
Billing is transparent and itemised, so you always know what a continence assessment costs and what is included. For clients funded through the NDIS, the assessment can be billed through the relevant plan category. Contact our team for current pricing and funding guidance across your caseload.
Which funding pathways can a continence assessment support?
A nurse-led continence assessment can support NDIS plan reviews and capacity building, Home Care Package and Support at Home reviews, and CAPS funding. Your nurse can help identify the right pathway for your client and prepare the documentation the plan review requires.
See all 46 questions and answers on our continence assessment FAQs page.
Book a continence assessment for your client
If you manage a caseload and need a reliable, NDIS-ready continence assessment, we would welcome the chance to work with you and your clients.
Book online through our referral form, or call 1300 182 273 to speak with our team about arranging a qualified continence nurse for one client or several.