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Continence Assessment Services Australia

The full range of continence assessment services delivered by tertiary-qualified continence nurses. In-home, telehealth and complex care, backed by 5 to 7 hours of clinical time per assessment.

Every continence assessment through continenceassessment.com.au is conducted by a Tertiary Qualified Nurse Continence Specialist with a post graduate qualification and specialisations in Continence in partnership with Caremmunity. This page walks through the different service formats we offer, the funding pathways they work with, and how to book. Ready to book directly? Use the button below or call 1300 182 273.

Every assessment nurse-led, tertiary qualified and peer reviewed by our clinical team

Continence assessment services at a glance

Every continence assessment service we offer produces the same NDIS-ready written report and personalised continence management plan. The service format varies to suit your needs, location, and funding pathway.

Format

In-home continence assessment

A qualified continence nurse visits the participant's home in select areas. The 60 to 90 minute appointment includes assessment of the home environment, mobility, and existing continence products in use, in addition to the standard clinical review.

Format

Telehealth continence assessment

Secure video appointment with a qualified continence nurse from anywhere in Australia, including regional and remote areas. Same 60 to 90 minute appointment, same NDIS-ready report, faster availability than in-home in most cases.

Format

Complex care continence assessment

Extended continence assessment services for participants with complex clinical presentations, multiple contributing factors, or coordination across multiple providers. Delivered in-home or via telehealth, with additional coordination time built in.

Continence assessment services by funding pathway

Continence assessment services in Australia are delivered through one of four funding pathways. Our team confirms your pathway during the intake call before your continence assessment is scheduled, so there are no surprises.

Fully Funded

NDIS continence assessment

For NDIS participants, a continence assessment is fully funded through your NDIS plan with no out-of-pocket cost. Funding can come from Core Supports or Capacity Building depending on plan structure.

NDIS continence assessment funding details
Coordinated

Support at Home (formerly Home Care Packages) continence assessment

For Support at Home recipients, continence assessment services are coordinated with your Support at Home provider. Applies to all eight Support at Home classification levels, including participants who transitioned from Home Care Packages when Support at Home replaced them on 1 November 2025.

Support at Home continence assessment funding details
CAPS-Ready

CAPS continence assessment

For CAPS-eligible participants, a continence assessment supports Continence Aids Payment Scheme applications and ongoing CAPS eligibility. Our clinical documentation is prepared to CAPS application standards.

CAPS continence assessment funding details
Private Pay

Private continence assessment

For participants not covered by the funded pathways above, private-pay continence assessment services are available. Pricing is provided upfront before booking, so there are no surprises.

Book a private continence assessment

What every continence assessment service includes

Every continence assessment service through continenceassessment.com.au follows the same clinical standard: 5 to 7 hours of total clinical time per participant. The format and funding change; the depth does not. Read the full stage-by-stage breakdown for more detail.

  • 60 to 90 minute in-home or telehealth appointment with a qualified continence nurse
  • Comprehensive review of health history, current symptoms, and daily routines
  • Personalised continence management plan
  • NDIS-ready written report delivered within 10 business days
  • Peer review by our clinical team before report finalisation
  • Coordination with your support coordinator, plan manager, GP or care team on request
  • Recommended reassessment schedule
  • Product recommendations tailored to your needs and preferences

Who our continence assessment services are for

Continence assessment services are appropriate for anyone experiencing bladder or bowel changes affecting daily life, or anyone needing continence documentation for funding purposes. Our services are used by:

Participants and families

NDIS participants, Support at Home recipients, and older Australians managing continence at home. Direct booking, no GP referral needed.

Support coordinators and plan managers

Structured, NDIS-ready reports for plan reviews and funding conversations. Bookings on behalf of participants supported. Copies of reports delivered directly to the coordinator on request.

Aged care providers and case managers

Coordinated continence assessment services for Support at Home participants, with documentation formatted for plan review and funding administration.

Allied health, GPs, and hospital discharge teams

Trusted continence assessment referral pathway for allied health providers, GPs, and hospital discharge planners across Australia.

Our Clinical Partner

Continence assessment services delivered in partnership with Caremmunity

continenceassessment.com.au is the independent booking service for continence assessment services. All clinical delivery, including the continence assessment itself, the written report, and the personalised management plan, is provided by our partner Caremmunity, a national continence care provider staffed by tertiary-qualified continence nurses.

When you book any continence assessment service through us, you are booking with the same qualified continence nurses who deliver assessments across every capital city and via telehealth to regional and remote Australia. Focused booking, full clinical depth. See the range of continence care services Caremmunity offers for participants who need ongoing support beyond the assessment itself.

Continence assessment services across Australia

Telehealth continence assessment services Australia-wide, with in-home services available in select areas.

Telehealth continence assessment services are available Australia-wide, including regional and remote areas.

Common questions about our continence assessment services

Straight answers to the questions we are asked about our continence assessment services. The full set of questions and answers lives on the FAQs page.

What continence assessment services do you offer?

continenceassessment.com.au offers continence assessment services Australia-wide, with in-home continence assessment services in select areas, telehealth continence assessment services available everywhere, and complex care continence assessment services for participants with more involved clinical presentations. All formats are delivered by tertiary-qualified continence nurses in partnership with Caremmunity.

How much does a continence assessment service cost?

For NDIS and Support at Home participants, continence assessment services are fully funded with no out-of-pocket cost. For CAPS-eligible participants, the assessment supports CAPS applications. For private-pay clients, pricing is provided upfront before booking.

What is the difference between in-home and telehealth continence assessment services?

The clinical process is the same and both formats produce the same NDIS-ready written report. An in-home continence assessment allows the qualified continence nurse to observe the home environment, mobility, and existing products in use. A telehealth continence assessment is faster to book and suits participants in areas without local in-home coverage.

Do you offer continence assessment services in my city?

Yes. We offer in-home continence assessment services in select suburbs across our capital city service areas. Telehealth continence assessment services are available Australia-wide, including regional and remote areas.

How do I refer a participant for a continence assessment service?

Support coordinators, plan managers, aged care case managers, and family members can all book a continence assessment service on behalf of a participant. Book online through our referral form, call 1300 182 273, or use the online form on our how it works page.

How soon can a continence assessment service be booked?

In areas where we offer them, in-home continence assessment services are usually available within 5 to 10 business days. Telehealth continence assessment services are often available sooner. Every booking is confirmed within one business day.

See all 46 questions and answers on the continence assessment FAQs page.

Book your continence assessment service today

Book online or call 1300 182 273. Same team, same tertiary-qualified continence nurses, across every continence assessment service format. Delivered in partnership with Caremmunity.